Refund Policy.

MXs Trading products are digitally delivered software products. Because digital products can be downloaded and accessed immediately after purchase, different refund and withdrawal rules may apply compared with physical goods.

Where applicable consumer law provides a right of withdrawal, you may be asked during checkout to expressly consent to the immediate delivery of the digital product and acknowledge that your right of withdrawal may be lost once delivery or downloading begins.

Any limitation or loss of a statutory withdrawal right will apply only where the requirements of applicable law have been satisfied.

Once a digital product has been delivered, downloaded, activated, or otherwise made available for use, purchases are generally non-refundable, subject to applicable consumer law.

This policy helps protect MXs Trading software from situations where a customer receives and retains access to the product while also requesting reimbursement of the purchase price.

If an MXs Trading product is defective or does not function as described, please contact us before assuming the product cannot be used.

We will make reasonable efforts to diagnose the issue and, where possible, provide troubleshooting assistance, an update, replacement, or other appropriate solution.

If a genuine product issue cannot reasonably be resolved and the software cannot be brought into conformity with what was promised, you may be entitled to an appropriate remedy, including a refund where required by applicable consumer law.

Nothing in this Refund Policy is intended to exclude or limit mandatory consumer rights that cannot legally be waived.

After digital delivery has begun and any applicable statutory withdrawal right has been validly waived or lost, we generally do not provide refunds simply because you changed your mind, no longer wish to use the product, changed your trading strategy, or decided that you no longer need the software.

Customers are responsible for reviewing the product page and system requirements before purchasing.

MXs Trading products are developed for the platform and environment identified on the applicable product page. A refund will not ordinarily be provided for attempting to use the software on an unsupported platform or configuration where the compatibility requirements were clearly disclosed before purchase.

This does not affect any mandatory rights you may have where the product itself is defective or does not conform to its description.

Refunds are not provided based on trading results.

MXs Trading products are software tools and do not guarantee profitability, trading performance, successful trades, or any particular financial outcome.

If you believe there is a genuine issue with your purchase, contact us at:

support@mxstrading.com

Please include your purchase email, the product you purchased, and a clear description of the issue. Screenshots or relevant error messages can help us diagnose technical problems more quickly.

We may update this Refund Policy when necessary to reflect changes to our products, checkout process, applicable law, or business practices.

The current version will be published on this page together with its effective date.