MXs Support
How can we help?
Installation, product questions, troubleshooting or anything else related to your MXs Trading tools.
Installation
Need help installing MX Sessions or MX Position Tool in NinjaTrader 8?
Installation guideTroubleshooting
Something not displaying correctly? Start with the common fixes below.
View common fixesContact Support
Still need help? Contact MXs Trading support and we'll help you get sorted.
support@mxstrading.comInstallation
Installing your MXs Trading tool.
MXs Trading products are built for NinjaTrader 8 and can be imported directly into the platform.
Download your product
Download the NinjaTrader import file provided after your purchase.
Open NinjaTrader 8
Open NinjaTrader and navigate to Tools → Import → NinjaScript Add-On.
Import the file
Select the downloaded MXs Trading file and complete the NinjaTrader import process.
Open your chart
Add the tool from your NinjaTrader indicators or drawing tools and configure it for your setup.
Troubleshooting
Start here.
The tool does not appear after installation
Restart NinjaTrader 8 after importing the product, then check the appropriate Indicators or Drawing Tools menu again.
The indicator is installed but nothing appears on the chart
Confirm that the tool is enabled on the chart and that enough historical chart data is loaded for the selected features.
I changed computers
Contact support if your license needs to be moved or reactivated on a new machine.
I still cannot get it working
Send us a screenshot of your chart and a short description of the issue so we can help diagnose it.
Need more help?
We're here to help.
Send us a description of the issue and include a screenshot whenever possible.
Contact Support